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Support
Help, fast — from a real person.
Check the answers below or send us a message. Most emails get a reply within one business day.
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Bug, billing question, or feature idea — tell us what’s up.
Quick help
Installing & updates
Step-by-step install help and system requirements.
Download & install guideBilling & refunds
One-time pricing, the free trial, and our refund policy.
Read refund policy
FAQ
Common questions
How do I recover a lost license key?
Use the Lost your key? link and enter your purchase email. CoreSweep re-sends your offline license key to that address.
CoreSweep won’t open — Gatekeeper is blocking it. What do I do?
CoreSweep is notarized, so this is rare. If macOS still blocks the first launch, right-click the app and choose Open, then confirm. You only need to do this once.
Why does CoreSweep need Full Disk Access?
Full Disk Access lets CoreSweep read folders macOS protects by default, so its scans are accurate. It’s used only to read and preview — nothing is uploaded, and nothing is deleted without your action.
Can I move my Pro license to a new Mac?
Yes. Your Pro key isn’t tied to a single machine. Install the free app on the new Mac and paste the same key — it validates offline.
How do I undo a cleanup?
Open the Activity log and click Undo on any action, or restore the files directly from the Trash. CoreSweep never hard-deletes, so cleanups are reversible.
Does the free trial require a credit card?
No. The Pro trial unlocks every Pro tool for 3 days (and the everyday tools for 30) with no card and no account. When it ends, the full Free tier remains.
Feedback
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